They cancelled our trip because they needed confirmation for our credit card. We sent a confirmation email, but it turns out the didn't receive it so they cancelled the reservation. Now I've been on hold for 1hr and 20 min still waiting to speak to someone, anyone! Now if we were to try and book another ticket the prices have gone up and we are trying to have them honor the original price we purchased the tickets for.
Will not be using airtkt ever again!
More Review Details
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
|Number of Destinations|
What I liked
What I disliked
- Poor service
- Long call wait
- Reason of review:
- Poor customer service
- Preferred solution:
- I'd like the same tickets we booked for the price we agreed on
- Product or service
- Airtkt Flight Booking
- Review category
- Travel Agencies
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